OUR POLICIES

1. Lakeside Family Services (Lakeside) is committed to an honest, fair and transparent working environment with the highest ethical and moral standards. All whistleblowing complaints shall be dealt with independently, fairly and expeditiously. Misconduct includes but is not limited to:

a) violation of laws and regulations

b) unethical or improper conduct

c) breach of Lakeside’s internal policies (including but not limited to Lakeside’s Staff and Volunteers Code of Conduct), standard operating procedures, rules, and guidelines

d) conduct in the discharge of the Employee’s work that jeopardises the safety of the Employees, the public or the environment

e) abuse of authority

f) neglect in the discharge of duties

g) fraud

h) any conduct that has adverse reputational and/or operational implications on Lakeside

i) suppression or concealment of any information relating to any of the above types of actions.

2. All whistleblowing complaints are to be made to Lakeside’s Audit Committee Chairman at voice@lakeside.org.sg. A whistle-blowing complaint shall, to the extent possible, include the following information:

a) if an Employee, the Lakeside department in which the Whistleblower works

b) if a Non-Employee, where such person is employed or such person’s relationship to Lakeside

c) date, time & place of the actions/transactions

d) identity and particulars of the parties involved

e) evidence substantiating the allegations

f) any relevant information concerning the allegations

g) and contact details (to facilitate follow up queries)

3. Subject to applicable laws and regulations, Lakeside will take reasonable steps to protect the confidentiality of the Whistleblower consistent with the need to conduct an adequate review. Anonymous whistleblowing will not be entertained. Whistleblowers are encouraged to identify themselves and provide their contact particulars. The ability to investigate depends on the sufficiency and quality of the information provided by the Whistleblower. Lakeside Management Committee will consider taking actions as may be appropriate.

Data Protection Policy

The Personal Data Protection Act 2012 (the “PDPA”) establishes a general data protection law in Singapore which governs and regulates an organisation’s activities relating to the collection, use and disclosure of individuals’ personal data. The PDPA is intended to set the minimum standards that all organisations in Singapore must observe.

Lakeside Family Services (“LFS”) takes its responsibility under the PDPA seriously. This Data Protection Policy outlines how LFS collects, uses, discloses and manages the personal data you have provided to it, as well as to assist you in making an informed decision before providing LFS with any of your personal data.

1. Introduction to the PDPA

1.1 Personal data is defined widely under the PDPA to mean “any data about an individual who can be identified from that data; or from that data and other information to which the organisation has or is likely to have access.”

1.2 Examples of such personal data you may provide to us include personal particulars, medical records, educational records, financial records, pictures and videos, whether such data is stored in electronic or non-electronic form.

2. Purposes for Collection, Use & Disclosure of Personal Data

2.1 LFS will collect your personal data in accordance with the PDPA. In general, before LFS collects any personal data from you, LFS will notify you of the purposes for which your personal data may be collected, used and/or disclosed, as well as obtain your consent for the collection, use and/or disclosure of your personal data for the intended purposes.

2.2 Written parental/guardian consent will be required for the collection of personal data of persons (below the age of 16) or those with certified medical/mental conditions.

2.3 By providing personal data relating to a third party (e.g. information of your dependent, spouse, children and/or parents) to LFS, you represent and warrant that the consent of that third party has been obtained for the collection, use and disclosure of the personal data for the purposes listed in paragraph 2.4 below.

2.4 The personal data which LFS collects may be collected and/or used for the following purposes:

(a) processing your application for clinical and/or social services;

(b) evaluating your suitability or eligibility for clinical and/or social services, e.g. the grant of financial or social assistance;

(c) seeking aids from governmental bodies or other voluntary welfare organisations such as financial subsidies or other social assistance;

(d) administering the provision of clinical and/or social services to you by LFS and/or managing your relationship with LFS;

(e) administering your donations and/or communications pertaining to your donations to LFS;

(f) administering your volunteer services and/or communications pertaining your volunteer services with LFS;

(g) communicating and updating you on other charity initiatives or related activities including soliciting donations and volunteers for activities or programmes organised by LFS or other charitable organisations;

(h) LFS’ publications and materials including but not limited to LFS Annual Report, LFS eNews and LFS brochures, posters, and banners;

(i) LFS’ publicity and fundraising initiatives including but not limited to disclosures in/on LFS’ letters, electronic mailers, Facebook, website, and events; and/or

(j) as required by laws and regulations.

2.5 In connection with the purposes set out in paragraph 2.4 above, your personal data may/will be disclosed by LFS to persons including social workers, hospitals, governmental bodies and/or other voluntary welfare organisations.

2.6 Please note that LFS may collect, use or disclose your personal data to third parties without first obtaining your consent in certain situations, including, without limitation, the following:

(a) it is necessary for any purpose that is clearly in your interest and consent cannot be obtained in a timely way;

(b) it is necessary to respond to an emergency that threatens the life, health or safety of yourself or another individual;

(c) it is necessary in the national interest;

(d) the personal data is publicly available;

(e) it is necessary for any investigation or proceedings; and

(f) it is required based on the applicable laws and/or regulations.

2.7 The instances listed above at paragraph 2.6 are not intended to be exhaustive. For an exhaustive list of exceptions, you are encouraged to peruse the PDPA Act 2012 which is publicly available at https://sso.agc.gov.sg/Act/PDPA2012.

2.8 Where a free decision to opt in to a process or situation where the collection or use of personal data can be reasonably expected, then implied permission can be assumed. Situations where implied consent may be applied:

⦁ Online applications (if applicable when applications or admissions are submitted for services provided by LFS)

⦁ Course/Conference/Webinar sign-up (including recordings of the Course/ Conference/ Webinar)

⦁ Events sign-up (either displayed at entrance or event confirmation emails to cover the taking and use of photos and videos of the event)

⦁ Centres – CCTV recordings

3. Data Security

3.1 LFS undertake to implement appropriate security measures to protect collected personal data against accidental or unlawful destruction or accidental loss, altercation, unauthorised disclosure or access, in particular when the processing of data involves the transmission or storage on or within a network.

3.2 Security measures include:

(a) Industry standard firewall or other network security features;

(b) Clear guidelines for staff on the device and network security expectations placed on them;

(c) Robust data backup and recovery process;

(d) Security audits of online systems;

3.3 LFS undertake to notify data subjects about any accidental or unauthorised access of their data that may lead to significant damage or harm to the individual, and/or are of significant scale, we are required to notify PDPC and the affected individuals as soon as practicable.

4. Request for Access, Correction and/or Withdrawal of Data

4.1 You may request to access and/or correct your personal data currently in LFS’s possession or withdraw your consent for the collection, use and/or disclosure of your personal data at any time by submitting your request through the following methods:

(a) written request by electronic email to : dpo@lakeside.org.sg

(b) verbal request by contacting LFS at : +65 62656522

(c) written letter delivered to: Data Protection Officer, Lakeside Family Services, Blk 516 Jurong West St 52, #01-73, S 640516.

4.2 Where a request to access personal data has been made, LFS will, as soon as reasonably possible, provide you with your personal data which is in the possession or control of LFS and information about the ways in which your personal data has been used or disclosed by LFS within a year from the date of the request.

4.3 Where a request to correct personal data has been made, LFS will correct the error or omission in your personal data as soon as practicable after the request has been made. LFS will send the corrected personal data to every other organisation to which the personal data was disclosed by LFS within a year before the date the correction was made, unless that other organisation does not need the corrected personal data for any legal or business purpose, or if you so consent, only to specific organisations to which the personal data was disclosed by LFS within a year before the date the correction was made.

4.4 Where a request to withdraw consent has been made, LFS will process your request within a reasonable time from such a request. LFS will inform you of the likely consequences of withdrawal of your consent.

5. Accuracy Obligation

5.1 You shall ensure that at all times the information provided by you to LFS is correct, accurate and complete. Please inform LFS as soon as possible of any changes in the personal data. LFS will ensure that personal data is updated and amended when requested.

6. Protection Obligation

6.1 LFS will protect your personal data by making reasonable security arrangements to prevent unauthorised access, collection, use, disclosure, copying, modification, disposal or similar risk.

6.2 LFS will adopt the following measures to fulfill this obligation:

(a) staff working areas must be secure. Access to work areas must be limited by appropriate security measures. Access to office equipment containing personal data must be password protected;

(b) requiring employees to be bound by confidentiality obligations in their employment agreements; and

(c) to provide training for staff on the PDPA to equip them with the knowledge and basic skills to ensure PDPA compliance; and conducting regular training sessions for staff to impart good practices in handling personal data.

7. Retention Limitation Obligation

LFS will not retain any documents containing personal data if it is reasonable to assume that the purpose for which that data was collected is no longer being served or that retention is no longer needed for legal or business purposes.

8. Transfer Limitation Obligation

Where personal data is transferred overseas, LFS will ensure that such transfer is in compliance with the PDPA.

9. Openness Obligation

9.1 LFS has appointed a Data Protection Officer (the “DPO”) to oversee management of personal data in accordance with the PDPA. If you, at any time, have any queries on this policy or any other queries in relation to how LFS may manage, protect and/or process your personal data, please do not hesitate to contact the DPO at :

Email address: dpo@lakeside.org.sg
Telephone number: +65 62656522

9.2 LFS may from time to time update this Data Protection Policy to ensure that this Data Protection Policy is consistent with any future developments and/or any changes in legal or regulatory requirements.

Updated : 29 January 2024

Friends of Lakeside App Privacy Policy

By registering as a User and agreeing to the terms and conditions of this Agreement, you are also agreeing to the terms of Lakeside Family Services (LFS) “Friends of Lakeside” mobile application Privacy Policy. Friends of Lakeside Privacy Policy is incorporated into and deemed a part of this Agreement. 

1. Legal Requirement to Disclose 

LFS may disclose your information including personal information if LFS reasonably believes that disclosure: (i) is necessary to comply with legal process (such as a court order, subpoena, search warrant, etc.) Or other legal requirement of any governmental authority, (ii) would potentially mitigate our liability in an actual or potential lawsuit, or (iii) is otherwise necessary or appropriate to protect our rights or property, or the rights or property of any person or entity. 

2. Copyright Policy 

LFS respects the intellectual property of others, and we ask our users to do the same. LFS may, in appropriate circumstances and at its discretion, terminate the account or access of users who infringe the intellectual property rights of others. 

3. Limited Licence 

LFS grants user a limited, nonexclusive, revocable right to use the app provided that user does not copy, modify, create a derivative work of, reverse engineer or otherwise attempt to discover any source code thereof, and provided further that you remain fully compliant with all terms and conditions of this Agreement and all other policies referenced herein or otherwise made available on the app. 

4. Indemnification 

User shall defend, indemnify and hold LFS, its affiliates and its and their officers, directors, employees, consultants, representatives and agents (collectively, the “Indemnified Parties”) harmless from any and losses, damages, suits, judgments, costs and expenses (including litigation costs and reasonable attorneys’ fees) arising out of or in connection with any claim, suit, action, or other proceeding brought against an Indemnified Party related to: (a) any breach of any representation, warranty, covenant or agreement made or to be performed by User according to this Agreement; (b) and User’s use of any Site and/or Friends of Lakeside. This section shall survive expiration or termination of this Agreement. 

5. Notice 

LFS may provide notices or other communications to you regarding changes to this Agreement and/or changes to any aspect of Friends of Lakeside or Sites, by email to the email address that we have on record, by regular mail or by posting on the Site and/or Friends of Lakeside. The date of receipt shall be deemed the date on which such notice is given. 

6. No Assignment 

You shall not assign your rights or obligations pursuant to this Agreement, in whole or in part, whether voluntarily or by operation of law, without the prior, written consent of LFS. Any purported assignment without the prior written approval of LFS will be null and void and of no force or effect. 

7. Miscellaneous 

Nothing in this Agreement shall be construed as making either party the partner, joint venturer, agent, legal representative, employer or employee of the other. Neither party shall have, or hold itself out to any third party as having, any authority to make any statements, representations or commitments of any kind, or to take any action that shall be binding on the other, except as provided for herein or authorised in writing by the party to be bound. No amendment to this Agreement will be effective unless made in writing. The paragraph headings herein are solely for the sake of convenience and will not be applied in the interpretation hereof. If any provision of this Agreement is held by a court of competent jurisdiction to be illegal, invalid, unenforceable, or otherwise contrary to law, the remaining provisions of this Agreement will remain in full force and effect. 

8. Username and Password 

When you, the users, create and open an account with Friends of Lakeside, you will be asked to provide a username, email address and password. You are entirely responsible for maintaining the confidentiality of your password and username and any other security information related to your account. You will be fully responsible for all activities that occur under your account, username or password. You may not use the account, username or password of someone else at any time. You will immediately notify LFS of any unauthorised use of your password, username, e-mail or any other breach of security. LFS encourages users to change their password at least once a month. LFS will not be liable for any loss that you incur as a result of someone else using your account or your password, either with or without your knowledge. You may be held liable for any losses incurred by LFS due to someone else’s use of your account or password. 

9. Information 

LFS is the sole owner of the information collected on this app. LFS will not sell, share, or rent this information to others in ways different from what is disclosed in this Agreement. By consenting to this Agreement, you agree and acknowledge that LFS may collect, process, and transfer any information, private or otherwise, so long as Lakeside does so for the purpose for which it was collected. 

10. Use of Data 

LFS may use IP addresses to analyse trends, track Friends of Lakeside users movements on the app and gather broad demographic information for aggregate use. IP addresses may also be linked to personally identifiable information in order to enhance the users experience when using Friends of Lakeside. LFS may also retain any e-mails, letters or other correspondence between users and LFS to ensure quality control and the best possible service, although it has no obligation to do so. 

LFS may use the information furnished by the users, as well as information that it collects regarding use patterns and transactions that are conducted through Friends of Lakeside to improve and analyse statistical information regarding Friends of Lakeside. 

Currently, LFS does not share aggregated information with our partners, but may do so in the future. This will not be linked to any personal information that can identify any individual person. LFS reserves the right to partner with another party to provide specific services. When the user signs up for these services, LFS will share names, or other contact information that is necessary for the third party to provide these services. These parties are not allowed to use personally identifiable information except for the purpose of providing these services or as otherwise specified in the registration process for such services. 

LFS may divulge to a third party personally identifiable information and transaction details according to a judicial writ, demands of governmental authorities, and in any legal proceedings between LFS and the Users. In addition, LFS may disclose personally identifiable information to the User or to public authorities to deal with emergency situations or situations where the users’ safety may be in jeopardy. 

11. Modifications and Termination  

LFS reserves the right to modify or discontinue, temporarily or permanently, the services in Friends of Lakeside, with or without notice to users. Users agree that LFS shall not be liable to users or any third party for any modification or discontinuance to services, or for any losses or damages that may result to users or his or her Users from such discontinuation or interruption of service. 

Friends of Lakeside depends upon different factors such as: software, hardware and communications networks of LFS contractor. Hence, LFS cannot guarantee that Friends of Lakeside will not be interrupted, or that it will be timely, secure or error-free. LFS, in its sole discretion and for any reason, may terminate user’s participation in Friends of Lakeside and refuse any and all current or future use by users.  

12. Modifications to this Agreement 

LFS may change this Agreement by posting modifications on the Site. Unless otherwise specified by LFS, all modifications shall be effective upon posting. Therefore, users are encouraged to check the terms of this Agreement frequently. By using the service or Site after the changes become effective, user agrees to be bound by such changes to the Agreement. If user does not agree to the changes, user may terminate access to the app  

Terms and Conditions of Friends of Lakeside App

Please read these Terms and Conditions (“Terms”) carefully before using Friends of Lakeside (the “App”) operated by Lakeside Family Services (“we,” “us,” or “our”).

1. Acceptance of Terms

By accessing or using the App, you agree to be bound by these Terms and all applicable laws and regulations. If you do not agree to these Terms, you may not use the App.

2. Description of the App
The App is designed to help users count their footsteps while participating in an event.

3. User Registration
To use the App, you are required to register an account. By registering, you agree to provide accurate and complete information and to keep your account credentials confidential. You are responsible for all activities that occur under your account.

4. Steps Calculations
The App provides a function to sync your footsteps and movement from a third-party app (Google Fit & Apple Health, for example) and accumulate them in a report.

5. User Responsibilities
You agree to use the App responsibly and in compliance with all applicable laws and regulations. You are solely responsible for the accuracy, legality, and reliability of any information or data you provide through the App. You also agree not to use the App for any unlawful, harmful, or unauthorized purposes.

6. Intellectual Property
The App and its content, including but not limited to text, graphics, logos, images, and software, are the property of Lakeside Family Services or its licensors and are protected by intellectual property laws. You may not reproduce, modify, distribute, or create derivative works of any part of the App without our prior written consent.

7. Privacy
Your privacy is important to us. Please refer to our Privacy Policy https://lakeside.org.sg/about-us/our-policies/#friends-of-lakeside-app-privacy-policy for information about how we collect, use, and disclose personal information.

8. Limitation of Liability
To the maximum extent permitted by law, we shall not be liable for any direct, indirect, incidental, consequential, or special damages arising out of or in connection with the use or inability to use the App, including but not limited to damages for loss of profits, data, or other intangible losses, even if we have been advised of the possibility of such damages.

9. Modification of Terms
We reserve the right to modify these Terms at any time without prior notice. Any changes will be effective immediately upon posting the updated Terms on the App. Your continued use of the App after the posting of the revised Terms constitutes your acceptance of the changes.

10. Termination
We may terminate or suspend your access to the App at any time, without prior notice or liability, for any reason whatsoever, including without limitation if you breach these Terms.

11. Governing Law
These Terms shall be governed by and construed in accordance with the laws of Singapore. Any legal action or proceeding arising out of or relating to these Terms shall be exclusively brought in the courts of Singapore.

12. Severability
If any provision of these Terms is found to be unenforceable or invalid under any applicable law, such unenforceability or invalidity shall not render these Terms unenforceable or invalid as a whole, and such provisions shall be deleted without affecting the remaining provisions.

13. Entire Agreement
These Terms constitute the entire agreement between you and Lakeside Family Services regarding the use of the App and supersede any prior agreements or understandings.If you have any questions or concerns about these Terms, please contact us at support-us@lakeside.org.sg.By using the App, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.