1. Lakeside Family Services (Lakeside) is committed to an honest, fair and transparent working environment with the highest ethical and moral standards. All whistleblowing complaints shall be dealt with independently, fairly and expeditiously. Misconduct includes but is not limited to:
a) violation of laws and regulations
b) unethical or improper conduct
c) breach of Lakeside’s internal policies (including but not limited to Lakeside’s Staff and Volunteers Code of Conduct), standard operating procedures, rules, and guidelines
d) conduct in the discharge of the Employee’s work that jeopardises the safety of the Employees, the public or the environment
e) abuse of authority
f) neglect in the discharge of duties
g) fraud
h) any conduct that has adverse reputational and/or operational implications on Lakeside
i) suppression or concealment of any information relating to any of the above types of actions.
2. All whistleblowing complaints are to be made to Lakeside’s Audit Committee Chairman at voice@lakeside.org.sg. A whistle-blowing complaint shall, to the extent possible, include the following information:
a) if an Employee, the Lakeside department in which the Whistleblower works
b) if a Non-Employee, where such person is employed or such person’s relationship to Lakeside
c) date, time & place of the actions/transactions
d) identity and particulars of the parties involved
e) evidence substantiating the allegations
f) any relevant information concerning the allegations
g) and contact details (to facilitate follow up queries)
3. Subject to applicable laws and regulations, Lakeside will take reasonable steps to protect the confidentiality of the Whistleblower consistent with the need to conduct an adequate review. Anonymous whistleblowing will not be entertained. Whistleblowers are encouraged to identify themselves and provide their contact particulars. The ability to investigate depends on the sufficiency and quality of the information provided by the Whistleblower. Lakeside Management Committee will consider taking actions as may be appropriate.